🔁 Refund and Returns Policy

 

We value your trust and aim to provide a smooth shopping experience. Please read our Refund and Returns Policy carefully.

📦 Returns

• You may request a return within 7 days of receiving the product.

• The item must be unused, unwashed, and in its original packaging with all tags, accessories, and manuals intact.

• Returns are accepted only if the product is damaged, defective, or incorrect.

❌ Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse, mishandling, or normal wear and tear

• Items returned without original packaging

• Clearance or sale items (if mentioned as non-returnable)

🔍 Damaged or Wrong Product

• If you receive a damaged or wrong item, please contact us within 48 hours of delivery.

• Provide clear photos or videos of the product and packaging to help us verify the issue.

💰 Refunds

• Once your return is approved and inspected, the refund will be processed.

• Refunds are issued to the original payment method.

• Processing time: 5–10 business days, depending on your bank or payment provider.

🚚 Return Shipping

• If the return is due to our error (damaged or wrong item), we will cover the return shipping cost.

• For other approved returns, return shipping may be deducted from the refund.

📞 Need Help?

For return or refund requests, please contact our support team with:

• Order ID

• Reason for return

• Photos/videos (if applicable)

📧 Customer Support: info@appvato.com
⏱️ Working Hours: 10:00 AM – 6:00 PM (Mon–Sat)